eMail Manager is an established, web-based CRM email response management tool used to manage high volume, role-based (info@, support@, sales@) email. As a simple, email client and Web 2.0 application, eMail Manager provides a clean, easy to use interface that lets customers create their own look and navigate efficiently. eMail Manager is offered to customers as a web-based email management service, with unlimited users and unlimited folders, with pricing based on space usage.
Advanced rules make sure emails get to the right folder (or inbox) so that the appropriate user or department can respond. Once the user is reviewing an email, they can select from a drop-down list of customized standard reply which auto-fills the email with the correct response. This allows for the efficient management of emails and a consistent message to customers or leads within a short period of time.
Let's face it. There are many companies that provide web-based email management products. What makes us different from the other guys? IFModules eMail Manager has been on the market since 2001. It is known for its ease-of-use, rich features and impeccable customer support - you'll always get a live person answering the phone during normal business hours and we provide an emergency number for after hours. Our service rarely experiences down-time and secure login access is always available.
eMail Manager is well equipped with a comprehensive Help Guide, built right into the application. Our support staff is available by phone or email during regular business hours and are on call 24 hours to address any issues that may arise. We offer one-on-one demonstrations, a complete set-up guide, online video demonstrations, an email management blog and access to the very developers that created eMail Manager.
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