February 6th, 2010
IFModules eMail Manager allows users to track conversations within an email – either to and from the originator or by adding notes. How do you know which is which? Here is a quick reminder…
To check email for a specific folder, click on the appropriate ID or Subject. The email review page will display the original message and any replies, forwards or notes that are part of the conversation where the ID number is referenced. When an email thread receives multiple replies, all new replies are tagged in red for easy viewing. Each type of response is color coded for easy identification:
Original Messages from the sender – BLUE background color
Notes / System Note – GRAY background color
Replies – GREEN background color
Forwards – LIGHT RED background color
All interaction with the email will be saved in the database along with a date/time stamp and the interacting user name. You can also navigate from one email to the other, based on their ID number, by clicking on the Previous, Next or Next Unread buttons.
Tags: QuickTip, Support
Posted in How To, Organizing Email | No Comments »
February 3rd, 2010
I recently was sent an article by a client that is considering whether creating an application for the iPhone would be an important step in marketing their new apparel company. The article, Splinternet? Growing Variety of Devices Presents Content Challenge, predicted that the future of content publishing will be made increasingly difficult because there are so many different platforms and devices (iPhone, Web Browsers, Email, Blackberry, etc) to publish to, especially with the introduction of the iPad.
Right now, web developers have to develop for 5 main browsers on 2 different OS systems. Many aspects are the same, but they still display web content differently. Enough so that we are always developing and testing across all browsers. It’s not that easy. Email is another animal entirely. Many of these devices are showing web content using browser standards (Blackberry, iPhone and iPad) already, so developing web content for them isn’t that much more difficult (as long as they work in the 5 main browsers). Building a mobile application is a bit more challenging, as the article stated. Since there are not standards, you have to build a separate one for each device.
We are already developing content for websites, email and banner ads, so throwing multiple applications into the mix isn’t going to kill us. In the end, it comes down to designing the right marketing strategies and determining which platform(s) will help to achieve those strategies best.
Tags: Marketing, Web
Posted in Email Marketing, Sales | No Comments »
January 27th, 2010
Did you know that you can be notified of an incoming email with Alert Popups? Individual users must activate this feature from the Folder List view. To enable email Alert Popups, mark the checkbox next to the folder you wish to enable. Click on the Enable button. The folder will indicate that an Alert Popup has been enabled with a graphic. When a new email arrives in the folder, a popup window will open with the Folder name, number of Unread emails, and a choice of actions. Choose [Go] to go to the specific folder. Choose [Go and Close] to go to the folder and close the Alert window.
If you have more than one section open in separate browser windows and have alerts activated in those sections, click on the [Go To Section] button to reopen the minimized window of the section containing the new emails and view the Folder List. This is helpful if you are monitoring incoming emails in multiple sections and need to navigate back to the proper browser window.
Click on the Refresh button to reload the Alert Popup window and check for new emails.
To Disable Alert Popups, from the Folder List view, mark the appropriate checkbox and click on the Disable button.
Tags: QuickTip
Posted in General, How To | No Comments »
January 20th, 2010
eMail Manager Folders function very similar to POP3 email accounts (i.e. your inbox), in that they serve as the collection area for emails being sent to the particular address. The difference is that eMail Manager not only collects the emails, but also performs multiple additional tasks such as tracking, categorizing, prioritizing, and filtering. Filtering emails allows a user to customize their view of emails within a particular folder – something like a sorting function. Here is how…
Once you have selected a folder by which to view emails, you can further filter the list by selecting from the “view”, “since” and/or “category” drop down lists, then click on the Filter button. Once you change a filter, your user account will save the settings and will automatically default to that setting the next time you access the folder. Email lists default to show Unread first, followed by priority, open and closed.
View (by status): All messages (default), Unread, Open, Priority, Not Closed, and Closed.
Since: All dates, Yesterday, Last week (7 days prior to current date) and Last Month.
Sort By: Status and ID (email identification number), Status and Date, and Oldest (email).
Category: Includes categories created by an administrator.
You can choose one or all filter options. Click the Filter button to implement selections.
Users can also change their sort by clicking on the column header to sort emails numerically or alphabetically (depending on the value).
Tags: QuickTip
Posted in How To, Organizing Email | No Comments »
December 23rd, 2009
eMail Manager now provides further security to password protected email accounts by providing an automated account lock-out. If a user tries to access their account with the incorrect password more than 5 times, their account will be locked (just for that person) for 5 minutes. After that, they will be able to try again. If a user is unable to remember a password, they should contact an administrator of their account to have it reset.
Tags: Admin, Security
Posted in General, How To | No Comments »
