eMail Manager provides users with a variety of ways to address an email, monitor issues, track a ticket or monitor sales. Here are some details on Sending and Replying to messages within a single thread.
New Message
Once you send a new email, you can opt to send another outgoing message and keep it within the same thread. This is great for sending a follow-up message. Click on the New Message button at the top of the page. This button only appears in new outgoing emails with no replies.
Reply To Email
To reply to an email, click on the Reply button located at the top of a page, at the top of an email thread or scroll down to the end of the email threads. You’ll see the original message. To reply to All email addresses associated with the original email, mark the appropriate checkbox. Users can also select from a list of customized Standard Replies.
