Each email in eMail Manager has basic elements necessary to receive, respond and track them.
ID: This is the ID number of the email. It allows the system to continuously track the email through replies and responses from the customer.
Date: Displays the date and time of the most recent email thread.
Age: The age of the email thread in days.
Email: The address from which the email was received. Each email address is preceded by one (or two) of the following icons:
Identifies that the original email is From a party
Identifies that the original email is To a party
Indicates that the last email is From a party
Indicates that the last email is To a party
Emails are also color coded by their state:
- Unread – red color
- Read – blue color
- Priority – green color
- Closed – blue with strike-out
Subject: The subject of the email as written by the customer.
Size: Displays the total size of the email in MB. This includes any attachments.
Follow Ups: Shown in the folder list of received emails. It represents the total number of follow ups (from users and email originators) associated with that email.
Category: A category as selected by an IFM eMail Manager user. It’s intent is to provide a mechanism by which you group emails within the same folder. You will be able to sort the column by Categories for review of multiple emails.
References: A customized reference entered when viewing the email. This column will only display if activated by an Super Administrator
