IFModules eMail Manager allows users to track conversations within an email – either to and from the originator or by adding notes. How do you know which is which? Here is a quick reminder…
To check email for a specific folder, click on the appropriate ID or Subject. The email review page will display the original message and any replies, forwards or notes that are part of the conversation where the ID number is referenced. When an email thread receives multiple replies, all new replies are tagged in red for easy viewing. Each type of response is color coded for easy identification:
Original Messages from the sender – BLUE background color
Notes / System Note – GRAY background color
Replies – GREEN background color
Forwards – LIGHT RED background color
All interaction with the email will be saved in the database along with a date/time stamp and the interacting user name. You can also navigate from one email to the other, based on their ID number, by clicking on the Previous, Next or Next Unread buttons.
