Business email management users can forward email automatically or manually while completing other tasks in the email at the same time.

To manually forward an email to another folder or to another recipient, click on the Forward button at the top of each thread. Enter a message to be included in the forward and the email address to forward to. The To, From, Date and Subject of the email thread [ where you clicked the Forward button ] will automatically be included in the body of the email. The content field will show only the text you add and the email you actually forwarded will be sent as an attachment. You can elect to include only the email thread you are forwarding (and not the original message) by checking the box next to “Do NOT send original’s message attachments”.

If applicable, you can enter the amount of time spent addressing the email. Click on the Forward button. To change the status of the email, select a status from the pull down menu before clicking on the Forward button. You can also assign a Category or move the email to a different folder by selecting from the appropriate drop down list.

To automatically forward email, administrators can configure Email Folders or Rules to forward incoming email that matches specific criteria.

Tags: Efficiency, QuickTip, Support