Today’s competitive marketplace is placing extraordinary demands upon customer service organizations, sales teams and call centers. Email management can be a challenge when you are dealing with a high volume of email from customers.
One way to successfully managing this influx of customer email is to reduce the average total email response time. This is the measure of how effectively your staff is replying to, or otherwise processing, email messages. For organizations that deal with a high volume of email, shaving time off the average total email response time is crucial and can save hundreds of thousands of dollars.
As email continues to grow in popularity as a primary means of communication, the challenge becomes managing the timeliness and quality of responses. Utilizing an email management solution that allows you to do this will dramatically improve the email effectiveness of any organization.