There is no need to re-invent your responses over and over again. Creating and saving a well written standard reply, no doubt, saves time, energy and unnecessary repetition, AND you get the facts straight! Be sure to include all information, editing can be done at the reply level.
Added advantages:
- quicker, more accurate responses
- allows editing and personalizing
- helps to present more consistent information
- helps to meet legal and policy requirements where specific wording is often necessary
- answers to frequently asked questions
- provides links for quick reference
Within eMail Manager, go to Maintenance>Replies
- click on “Add New Reply”
- create a title (or subject when used in new email)
- type in your body text (HTML can be used here as well)
- create your signature if you want it included in the message
- assign where this is to be used (ie new email or reply, and which folders will have access)
By writing clear, informative email messages (and saving as a Standard Reply) you can speed up the reply process with confidence!
