The amount of email arriving from customers daily can be overwhelming if the email is not properly filtered and routed into the appropriate folders. One of the methods you can utilize in eMail Manager to route the emails into folders quickly and efficiently is by assigning an Associated Email. The Associated Email is the email the folder will be receiving, such as support@yourcompany.com to the Support Folder.
Regular Expression – This allows you to specify all possible variants of an incoming email address so that it may perform a match. To implement, mark the checkbox and enter the expression in the Associated Email field. Here are some examples of how they can be used:
To capture emails starting with the word “testing” you would enter ^testing.
To capture emails ending with the word “testing” enter testing$.
To capture emails that had the words “jon” or “mary” you would type jon|mary.
To capture emails beginning with “jon” or “mary” you would type ^(jon|mary).
To capture emails ending with “jon” or “mary” you would type (jon|mary)$.
If you have any questions, please send us an email at support@ifmodules.com or call us at 877-848-1310.
