As an eMail Manager customer, we want to give you as many ways to reach us or to get the information you want, when you need it. We have added a new Support page on our website to help you get the most out of our email management program. Continue reading
Make it easy on yourself and your support team – use internal notes on email for better understanding and communication. In eMail Manager, many of the same features included in sending a Reply such as HTML, links, and images are also available in the Notes feature. Continue reading
There is no need to re-invent your responses over and over again. Creating and saving a well written standard reply, no doubt, saves time, energy and unnecessary repetition, AND you get the facts straight! Be sure to include all information, editing can be done at the reply level. Continue reading
For many of us, what differentiates us from our competitors, is our customer service. As much as we are concerned with our good customer contact response, knowing the needs of our customers or upselling our other products, we need to be as concerned with contact that is considered to be interrupting or distracting. Continue reading
Contact Support LinkHave a question about the software program you are using, how can I …..? Don’t know who to ask? It doesn’t matter if you are a “User” or an “Administrator”, in eMail Manager we have provided a quick link to customer support. A Super Administrator of your company decides if that link should go directly to our customer support or to an internal contact (Webmaster) at your company. Learn how to set this up … Continue reading 
