Make delegating of work, where customer service email is involved, an effective process by using eMail Manager. Have a clear set of rules for employees to be able to follow a customer service email through to completion. In his Book on Leadership, Bob Lewis takes issue with the fact that employers do not always define clearly what “follow” entails, after all it takes “two” to do a good job of delegating. Continue reading
Live Chat is just another one of the new features added to the IFModules eMail Manager website to enhance the visitor experience. This will allow visitors the opportunity to get the information they want and answers they need in real-time. This is a great way for us to show our potential customers our informative and courteous service, the kind of service they can expect as a future email management customer of IFModules.
Did you know that you can pass customer email information from eMail Manager to outside systems by simply clicking on the From address when viewing an email? Continue reading
Often times in organizations where more than one user is answering emails from role-based accounts (info@, sales@), the concept of email ownership is often overlooked, which can leave email unattended. Doing something as simple as automatically (or randomly), assigning a name to an incoming email based on preset criteria, forces users to take ownership of an email from beginning to end. Continue reading
Seth Godin presents an interesting idea on how to compete in today’s market. While many companies look to cut costs first, Seth proposes to increase them by spending more for services that provide a better customer experience.
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