Sending email to a customer only to find out they did not receive the email or even worse – it’s in their Spam folder – is not good for credibility. There are ways to increase your email deliverability and avoid that embarrassing conversation with your customer. Continue reading
Let’s face it. You are not the only business selling your wares online or providing a specific service. So how do you differentiate yourself from everyone else? Getting customers is hard enough, and sometimes very expensive. Once you have them, it’s important to keep them. Continue reading
As an eMail Manager customer, we want to give you as many ways to reach us or to get the information you want, when you need it. We have added a new Support page on our website to help you get the most out of our email management program. Continue reading
Make it easy on yourself and your support team – use internal notes on email for better understanding and communication. In eMail Manager, many of the same features included in sending a Reply such as HTML, links, and images are also available in the Notes feature. Continue reading
There is no need to re-invent your responses over and over again. Creating and saving a well written standard reply, no doubt, saves time, energy and unnecessary repetition, AND you get the facts straight! Be sure to include all information, editing can be done at the reply level. Continue reading
