Make it easy on yourself and your support team – use internal notes on email for better understanding and communication. In eMail Manager, many of the same features included in sending a Reply such as HTML, links, and images are also available in the Notes feature. Continue reading
Emails have a “tone of voice” and can often lead to miscommunication! We can all relate to trying to convey our emotions through email and not getting the correct message across. Emails should be short, concise, to the point, but without face to face contact or voice intonation, the meaning may be misconstrued. Continue reading
With the limited release of Google+ now available, everyone is wondering if it will mean the end of Facebook, Twitter, Skype, Linked-In and even Email. According to a recent article in BNET, Everything You Need to Know About Google +, when asked about the end of Email the response was “No. Everyone hates it. Few can work without it!” Continue reading
There is no need to re-invent your responses over and over again. Creating and saving a well written standard reply, no doubt, saves time, energy and unnecessary repetition, AND you get the facts straight! Be sure to include all information, editing can be done at the reply level. Continue reading
For many of us, what differentiates us from our competitors, is our customer service. As much as we are concerned with our good customer contact response, knowing the needs of our customers or upselling our other products, we need to be as concerned with contact that is considered to be interrupting or distracting. Continue reading
