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Industry News


Email Promotions Top Search Marketing for Holidays

Wednesday, December 2nd, 2009

Marketers and retailers this holiday have opted to spend more money sending email promotions to bolster online sales than for online search or social media. According to Shop.org, “100% of online retailers planned e-mail marketing efforts, and nearly 97% would do paid and organic search marketing activities. Social media usage was increasing at a higher rate, but from a smaller base.”

More importantly, marketers are stressing that retailers also focus on execution of these strategies, specifically having the right landing page and presenting offers where users can find them. Emails should focus users to specific products or pages that correlate with the email message. Search ads should send users to special landing pages with appropriate keyword related content.

Search engines typically send users to pages deep within the site without the user ever having to hit the home page. So instead of placing promotions only on the home page, make sure they can be seen through-out the website too.

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The Best Methods to Improve Online Conversions

Wednesday, October 28th, 2009

Website success is generally measured by the number of conversions that are generated. The most common conversions are defined as a sale, sign up or contact effort (online form or phone call). But how do you know if a website is generating the right number of conversions? According to a conversion report published by eConsultancy, the most effective way to increase conversions is to analyze data (such as customer journey and cart abandonment rates), site testing (user and A/B testing) and taking the advice of an expert on usability. Other methods included segmentation, copy optimization, email triggered behavior and online surveys.

eConsultancy also reported that 70% of the businesses in the study said they experienced improved conversion rates despite the sour state of the economy. Companies with staff devoted to monitoring conversions were 50% more likely to show improvement than those that did not.

For additional details and charts, visit eMarketer.com

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Consider Cost per Lead for Online Advertising

Monday, September 7th, 2009

Instead of paying for clicks, ever consider paying for performance (aka cost per lead)?  Per transaction costs are a bit higher, but in the end, you are paying only for an actual lead and not just the click-through to your website or landing page. 

According to Pontiflex, 51% of marketers found leads from brand or community sites to be the most effective, 31% from E-newsletters and 9% from ads that included a  free trial offer.  Costs per lead do vary depending on the industry, ranging from $ 0.60 to $3.00 per lead. The more data you collect, the higher the cost per lead.  Technology, health and entertainment industries were typically higher than other industries.

Experts recommend collecting the most basic data (name, email, etc.) for higher conversion rates for new leads and collecting more premium data while building a relationship with that customer.  It is also important to follow up on these leads in a timely fashion, so be sure that your email management software is easy to use and can easily be filter emails so the right person can follow up.

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Price, Quality & Trust Priority to Consumers

Wednesday, August 26th, 2009

Consumer spending is still lagging but US marketers are optimistic for the next 12 months, according to surveys completed by marketers in a study conducted by Duke University and the American Marketing Association. What will make consumers decide to buy? Low prices was the most important factor with 34% choosing this as their first priority. 62% made Product Quality a high priority, although it may follow Price in importance. Other notable factors included: Trusting Relationships, Service, Innovation and Brand.

How does this relate to managing email? Communication of course. The better you communicate with your customer, the better you’ll be positioned to build a “trusting relationship.” Remember to answer emails within 24-48 hours, set auto-responders when necessary. And use Standard Replies to provide fast responses with consistent and professional messages.

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What To Look for in an Email Management Software

Thursday, May 28th, 2009

The process of finding and selecting an email management solution (or any web-based software) should be similar to how a business might hire an employee. The company would search for prospects, group interesting candidates together, interview the candidates, check references and make a selection. When “interviewing” possible web software solutions, keep these questions in mind:

  • Is the software easy-to-use and to setup?
  • How long has the company been in business (they are, after all, managing your data)?
  • Is secure access available?
  • Do you do back-ups of the stored data?
  • How is their customer support? Do they provide only an email or is there a phone number with a live person on the other end?
  • What is their up-time?

Get answers to these questions, and you’ll be better prepared to select the best and most reliable web-based solution.

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