Sending email to a customer only to find out they did not receive the email or even worse – it’s in their Spam folder – is not good for credibility. There are ways to increase your email deliverability and avoid that embarrassing conversation with your customer. Continue reading
Let’s face it. You are not the only business selling your wares online or providing a specific service. So how do you differentiate yourself from everyone else? Getting customers is hard enough, and sometimes very expensive. Once you have them, it’s important to keep them. Continue reading
The internet has allowed small businesses with very few employees, to not only accomplish great things and give the impression of being a large office, but to also reach global audiences. As the owner, or one of very few employees, you may have to wear more than one hat! An efficient email management program, such as eMail Manager, is one of the tools that helps to make this possible. Continue reading
There is no need to re-invent your responses over and over again. Creating and saving a well written standard reply, no doubt, saves time, energy and unnecessary repetition, AND you get the facts straight! Be sure to include all information, editing can be done at the reply level. Continue reading
Breaking medical news for a research company – what is the best way to handle the email response – it may be overwhelming! We have a marketing consultant as a customer that was handling a breaking news announcement for a Medical Research company. It would involve a staff of Doctors in differing areas of expertise poised and ready to reply to the flurry of incoming emails. Continue reading
