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Blogging Still Popular for Business

Tuesday, August 17th, 2010

eMarketer reported this month that 43% of businesses will be blogging by the year 2012 with smaller businesses growing at a faster rate than larger firms. It was thought that Blog use had lost some steam since the onset of Social Media, but recent data starting in 2007 shows otherwise. Why? Posting content to blogs allows companies to post relevant, up-to-date information that can be used to drive site traffic, aid in search engine optimization, promote brand awareness, help in lead generation, bolster sales and improve customer support.

In fact, having a blog is the perfect way to feed information to linked Social Media campaigns, sending updated information daily or weekly to RSS, Twitter or Facebook feeds.

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Reduce Your Average Email Response Time

Wednesday, July 7th, 2010

Today’s competitive marketplace is placing extraordinary demands upon customer service organizations, sales teams and call centers. Email management can be a challenge when you are dealing with a high volume of email from customers.

One way to successfully managing this influx of customer email is to reduce the average total email response time. This is the measure of how effectively your staff is replying to, or otherwise processing, email messages. For organizations that deal with a high volume of email, shaving time off the average total email response time is crucial and can save hundreds of thousands of dollars.

As email continues to grow in popularity as a primary means of communication, the challenge becomes managing the timeliness and quality of responses. Utilizing an email management solution that allows you to do this will dramatically improve the email effectiveness of any organization.

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Adding Reminders to Email Threads

Thursday, March 11th, 2010

Adding reminders to emails can help users remember to follow-up with customers, remind them when about deadlines, or that further action should be taken.

To Add a Reminder, users must Add a Note first. To do so, click on the Notes button at the top of the page. Once a note has been entered, users can type in the date (mm/dd/yyyy) or click on the calendar icon and select a date. On the date entered, the email will show as unread in the email list view, prompting you to read that email along with the accompanying note. When viewing the email note, a reminder icon will display with the date while the reminder is still active.

To Delete a Reminder, view the Note and click on the Cancel link next to the reminder. This will only delete the reminder and NOT the note.

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Adding Notes to Email Threads

Saturday, March 6th, 2010

When more than one person is checking role-based email accounts, it is important that emails be kept in conversation threads and that staff keep notes within the email to keep everyone in the loop about the email conversation. eMail Manager allows users to enter such notes.

To add a note to the email, click on the Notes button at the top of the page. If applicable, you can enter the amount of time spent addressing the email. These are different from System Notes and are not hidden from view when the SysNotes Filter is on.

To Add the note click on the Add button. To change the status of the email, select a status from the pull down menu before clicking on the Add button. You can also assign a Category or move the email to a different folder by selecting from the appropriate drop down list.

SysNotes
These are notes generated by the system on each email detailing if the email was routed to the folder by a Rule, if the email was moved from a different folder, if the email was opened by one or more users, if the status or the category changed and by which User. Use the checkbox labeled Hide SysNotes to hide these notes from view.

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Web Browser, Email, iPhone, iPad, Blackberry… Oh My!

Wednesday, February 3rd, 2010

I recently was sent an article by a client that is considering whether creating an application for the iPhone would be an important step in marketing their new apparel company. The article, Splinternet? Growing Variety of Devices Presents Content Challenge, predicted that the future of content publishing will be made increasingly difficult because there are so many different platforms and devices (iPhone, Web Browsers, Email, Blackberry, etc) to publish to, especially with the introduction of the iPad.

Right now, web developers have to develop for 5 main browsers on 2 different OS systems. Many aspects are the same, but they still display web content differently. Enough so that we are always developing and testing across all browsers. It’s not that easy. Email is another animal entirely. Many of these devices are showing web content using browser standards (Blackberry, iPhone and iPad) already, so developing web content for them isn’t that much more difficult (as long as they work in the 5 main browsers). Building a mobile application is a bit more challenging, as the article stated. Since there are not standards, you have to build a separate one for each device.

We are already developing content for websites, email and banner ads, so throwing multiple applications into the mix isn’t going to kill us. In the end, it comes down to designing the right marketing strategies and determining which platform(s) will help to achieve those strategies best.

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