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	<title>IFModules Email Management</title>
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	<description>News and tips to help business better manage inbound email.</description>
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		<title>CSR Management &#8211; User Activity Reporting</title>
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		<pubDate>Wed, 08 Sep 2010 14:26:44 +0000</pubDate>
		<dc:creator>Jodi Gaines Pereira</dc:creator>
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		<description><![CDATA[Learn how to pull user detail and summary reports to help keep team members on track when managing customer or sales email.]]></description>
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		<title>The 9-5 Work Day is History!</title>
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		<description><![CDATA[A recent study in the US and UK confirms email is not-so-slowly taking over our lives.  A survey of over 3,000 people points to a shift of from relaxation on vacation or the weekend to – you guessed it – more time working on email.
Here are the key takeaways from the survey:
The 9-5 work day [...]]]></description>
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		<title>Improving Customer Service with Email</title>
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		<dc:creator>Jodi Gaines Pereira</dc:creator>
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		<description><![CDATA[In the rush to prepare for the holiday online selling season, don't forget to beef up your email customer support.]]></description>
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		<title>Blogging Still Popular for Business</title>
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		<dc:creator>Jodi Gaines Pereira</dc:creator>
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		<title>Facebook as Customer Support</title>
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		<pubDate>Wed, 11 Aug 2010 20:30:15 +0000</pubDate>
		<dc:creator>Jodi Gaines Pereira</dc:creator>
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		<description><![CDATA[Can social media serve as an effective tool for customer support?]]></description>
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