eMail Manager allows users to connect with an EXTERNAL website such as an ordering or shipping system, customer database or to launch a Google search by appending a customers email address to an external URL. When in an open email, users simply click on the customers email address to promote a search for the customer in that external database. Information from the existing account is now available to you with one click. Continue reading
Emails have a “tone of voice” and can often lead to miscommunication! We can all relate to trying to convey our emotions through email and not getting the correct message across. Emails should be short, concise, to the point, but without face to face contact or voice intonation, the meaning may be misconstrued. Continue reading
For many of us, what differentiates us from our competitors, is our customer service. As much as we are concerned with our good customer contact response, knowing the needs of our customers or upselling our other products, we need to be as concerned with contact that is considered to be interrupting or distracting. Continue reading
Breaking medical news for a research company – what is the best way to handle the email response – it may be overwhelming! We have a marketing consultant as a customer that was handling a breaking news announcement for a Medical Research company. It would involve a staff of Doctors in differing areas of expertise poised and ready to reply to the flurry of incoming emails. Continue reading
Given the competition and demand for quick responses from customers, a sales lead has a very short life! Once you have captured the lead in eMail Manager, qualified, distributed to folders and responded, its time to return to each of the contacts and follow up. The full audit trail for every action on every eMail is available in eMail Manager along with system notes. See how Part III – follow up works!
