When managing email, be sure to tag possible testimonials or comments that can be put on your website with a category or move them to their own folder after the response. With eMail Manager, this can be done manually or by implementing a Rule that assigns a category or copies the email to a folder, automatically, based on specific triggers (e.g. email title, etc.).
For more on how Customer Reviews can help your website, take a peek at:
Putting Customer Reviews on Your Web Site by Business.com
Hobe Sound, FL (PRWEB) May 20, 2008 — IFModules eMail Manager, a client-based email management tool, improves team productivity and saves time with key efficiency features such as category assignments, easy rules set-up and quick reporting. LuzernTech.com talks about why they selected eMail Manager as their primary solution to manage email for their online retail store for refurbished consumer electronics. To view the full case study, an online video demo and to get a free trial of eMail Manager, visit www.ifmodules.com.
As a part of eMail Manager’s ongoing study of customer experiences, IFModules talked with LuzernTech.com about how eMail Manager helped their business. “As an online retailer, customer satisfaction is a high priority for Luzern,” said CTO Pat Sherlock. “We required an email service that could integrate into our business easily without causing disruption to the excellent level of service we provide to customers. eMail Manager has helped to improve our internal team productivity metrics by saving time and enabling efficiency, which results in fast and accurate customer responses.”
“What really stands out with eMail Manager is how you can access information very quickly, view the inbox and see what emails are unread, open, pending or priority. Then, by using the eMail Manager category feature, we can group the different queries into topics such as ‘order status query’, this feature also allows us to send out multiple standardized responses at the same time, thus reducing outstanding query volumes.”
eMail Manager is in the final stages of beta testing for Version 4.0, the much anticipated update for the web-based email management software. New features will include an HTML editor, multiple signatures, an updated look, bulk delete of attachments, increased application speed, improved help section, support for OpenID logins and more.
About LuzernTech
LuzernTech.com (www.LuzernTech.com) is a leading online retailer of new and refurbished consumer electronics selling into all major markets in Europe. Headquartered in Dublin, Ireland, our eSales activities are supported by state-of-the-art facilities in Ireland, UK, Germany, Spain and France. The company processes and resells thousands of consumer electronic products per month, and has forged contracts and partnerships with leading manufacturers that have recognized Luzern’s impressive skills in targeting online consumer demand.
Hobe Sound, FL (PRWEB) February 28, 2008 — IFModules eMail Manager, a client-based email management tool, is an important tool for fulfillment services with worldwide customers across industries. PBD Worldwide Fulfillment Services talks about why they selected eMail Manager as their primary solution to manage email on behalf of their customers. To view the full case study, an online video demo and to get a free trial of eMail Manager, visit www.ifmodules.com.
As a part of eMail Manager’s ongoing study of customer experiences, IFModules talked with PBD Worldwide Fulfillment Services about how eMail Manager helped their business. “IFModules has helped us manage email order requests for over 40 different clients,” said Inger Eberhart, a Customer Service Supervisor at PBD. “It is easy to manage the user accounts and user accesses. Email rules (that guide emails to the right place) are easy to add, delete, or update and standard replies (or canned responses) can also be modified ‘on-the-fly’. Another very important factor,” PBD continued, “is the level of service and support that we receive from the IFModules team. The team is always responsive when we have questions and requests.”.
PBD has adopted a corporate culture that frowns on the over-generation of email, which was instituted by Scott Dockter, CEO of PBD in 2006. Managing email effectively and efficiently helps reduce the time spent on addressing incoming emails from customers and vendors. “We’ve been managing email for customers since we created eMail Manager in 2001. Our first customer and inspiration for building eMail Manager was a large call center out of Seattle,” said Jodi Gaines Pereira, Partner and Director of Marketing and Design at IFModules. “We were the pioneers of email management back when web-based applications were just becoming popular in the market and our original model was based on the need call centers had to manage email online with great efficiency and on a staff that was technically challenged. Over the years, eMail Manager has evolved to become the perfect solution for almost any company that needs to maintain control over their unruly, sometimes over-generated, but nonetheless, important email.”
About PBD Worldwide Fulfillment Services
PBD was founded in 1976 with the goal to provide the best possible storage, distribution and fulfillment services to associations and publishers. Over the years, PBD’s client base has significantly expanded to include numerous associations, faith-based organizations, educational publishers and corporations. For more information on PBD, log on to www.pbd.com.
Hobe Sound, Florida, (PRWEB), December 12, 2007 — IFModules eMail Manager, an email management hosted application has everything a business needs to manage high volume, inbound emails from anywhere, at anytime. Dr. Clark Research Association (http://www.drclark.com), an online retailer of vitamins and supplements based on Dr. Hulda Clark’s protocol, talks with IFModules about eMail Manager’s easy accessibility and organization. To view an online Video Demo and get a Free Trial of eMail Manager, visit our website at www.ifmodules.com.
As part of eMail Manager’s ongoing study of customer experiences, IFModules talked with David P. Amrein of Dr. Clark Research Association about how eMail Manager has helped him manage high volume email. “eMail Manager is a fully Internet based email management program which was a vital feature to help us manage email among our offices that are located around the world,” said David P. Amrein. “We did not want to spend time or money managing a server either, so an Internet based solution was our only choice, and eMail Manager was the most impressive.”
Besides it’s easy accessibility, we also asked Dr. Clark Research Association which eMail Manager features they liked most. “The categorizing fields make sense and we can assign the cases a status which, helps us to not forget anything,” replied Mr. Amrein. “Also, I can check every employee’s email history, which helps reconstruct cases and find problems. Also the setup and management is very easy to do.”
About Dr. Clark Research Association
Dr. Clark Research Association (www.drclark.com) sells vitamins, supplements and devices based on the holistic protocol created by Dr. Hulda Clark. Their offices are based in California, Europe and Switzerland.
Hobe Sound, Florida, (PRWEB), November 28, 2007 — IFModules eMail Manager, an email management hosted application is just the right solution for businesses requiring high efficiency and simple integration solutions for managing email. SpeakerMatch.com, a unique online service that matches speakers and speaking opportunities, talks about the efficiency and ease of use provided by eMail Manager. To view an online Video Demo and get a Free Trial of eMail Manager, visit our website at www.ifmodules.com.
As a part of eMail Manager’s ongoing study of customer experiences, IFModules talked with SpeakerMatch.com founder Bryan Caplovitz about how eMail Manager helped his business manage high volume inbound email. “After reading about and even implementing several email services it was clear that eMail Manager was the easiest to integrate and best system for our office staff to handle emails efficiently. Not too many email systems allow you to see which emails are unread, open or priority at the same time,” said Mr. Caplovitz. “Having such quick access to information about all the emails that are coming in (and we get LOTS of email), it is important for our small staff to be able to move through each email as quickly as possible. We have used other email systems in the past and it was a slow and confusing process. With eMail Manager, a lot of time is saved and that is where their service has been extremely helpful in allowing SpeakerMatch.com to grow and concentrate on what matters — connecting meeting planners with the right speaker for their event.”
Besides it’s high efficiency, we also asked SpeakerMatch.com which eMail Manager features they liked most. “Being able to quickly login, viewing the number of emails in each mailbox and knowing which emails need to be taken care of right away is what I really appreciate,” replied Mr. Caplovitz. “Even better, when I click into a mailbox with several high priority emails, I can see the progress that has been made by any staff member. We’ve created labels in the category feature eMail Manager has and this allows all of us to know what is going on with each email. The comments field is good to have for anything that cannot be easily categorized. I haven’t seen this in any other email system, even the ones that are well known.”
About SpeakerMatch.com
SpeakerMatch.com is a unique online service matching speakers and speaking opportunities. SpeakerMatch.com reaches emerging professional speakers, business leaders, technical gurus, educators, and other subject-matter experts who want to communicate what they know. Organizations can post open calls for speakers at no cost and search an online speaker showcase for talent. And because the people searching SpeakerMatch.com are actively searching for speaking engagements, organizations are guaranteed to find motivated talent.