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Posts Tagged ‘Customers’


Email Rules Electronic Communication

Monday, July 12th, 2010

A recent article titled “Why Email No Longer Rules” suggests that we’ve reached the “end of the email era.” That Email is better suited to the old way of the internet. Now that we are always connected, whether from desk or mobile phone, a host of new ways to communicate has emerged that are much faster than email, and more fun.

But a recent Nielsen study actually shows that rather than killing email, social media use results in greater email use. It would appear that the people that use social media the most are also using email. The “low social media consumers” spent the least amount of minutes consuming email, compared with the “high social media consumers” consuming the most email.

This makes sense. Social media updates and notifications are often times received through email. Facebook and Twitter both send email notifications when a new comment or direct message has come in. YouTube also uses email to communicate with users. The list goes on.

The more time spent on social media seems to directly correlate with more time spent using email. Email will continue to be the go-to choice for communication outside of and within social networking. Maybe the role of email is changing, but it’s clearly not diminishing. It will be interesting to watch how email evolves in ever more dynamic, useful, and engaging ways.

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Reduce Your Average Email Response Time

Wednesday, July 7th, 2010

Today’s competitive marketplace is placing extraordinary demands upon customer service organizations, sales teams and call centers. Email management can be a challenge when you are dealing with a high volume of email from customers.

One way to successfully managing this influx of customer email is to reduce the average total email response time. This is the measure of how effectively your staff is replying to, or otherwise processing, email messages. For organizations that deal with a high volume of email, shaving time off the average total email response time is crucial and can save hundreds of thousands of dollars.

As email continues to grow in popularity as a primary means of communication, the challenge becomes managing the timeliness and quality of responses. Utilizing an email management solution that allows you to do this will dramatically improve the email effectiveness of any organization.

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Quick Tip: Collect Customer Reviews for Your Website

Monday, November 2nd, 2009

When managing email, be sure to tag possible testimonials or comments that can be put on your website with a category or move them to their own folder after the response. With eMail Manager, this can be done manually or by implementing a Rule that assigns a category or copies the email to a folder, automatically, based on specific triggers (e.g. email title, etc.).

For more on how Customer Reviews can help your website, take a peek at:
Putting Customer Reviews on Your Web Site by Business.com

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Support Productivity Case Study for Email Management

Tuesday, May 20th, 2008

Hobe Sound, FL (PRWEB) May 20, 2008 — IFModules eMail Manager, a client-based email management tool, improves team productivity and saves time with key efficiency features such as category assignments, easy rules set-up and quick reporting. LuzernTech.com talks about why they selected eMail Manager as their primary solution to manage email for their online retail store for refurbished consumer electronics. To view the full case study, an online video demo and to get a free trial of eMail Manager, visit www.ifmodules.com.

As a part of eMail Manager’s ongoing study of customer experiences, IFModules talked with LuzernTech.com about how eMail Manager helped their business. “As an online retailer, customer satisfaction is a high priority for Luzern,” said CTO Pat Sherlock. “We required an email service that could integrate into our business easily without causing disruption to the excellent level of service we provide to customers. eMail Manager has helped to improve our internal team productivity metrics by saving time and enabling efficiency, which results in fast and accurate customer responses.”

“What really stands out with eMail Manager is how you can access information very quickly, view the inbox and see what emails are unread, open, pending or priority. Then, by using the eMail Manager category feature, we can group the different queries into topics such as ‘order status query’, this feature also allows us to send out multiple standardized responses at the same time, thus reducing outstanding query volumes.”

eMail Manager is in the final stages of beta testing for Version 4.0, the much anticipated update for the web-based email management software. New features will include an HTML editor, multiple signatures, an updated look, bulk delete of attachments, increased application speed, improved help section, support for OpenID logins and more.

About LuzernTech
LuzernTech.com (www.LuzernTech.com) is a leading online retailer of new and refurbished consumer electronics selling into all major markets in Europe. Headquartered in Dublin, Ireland, our eSales activities are supported by state-of-the-art facilities in Ireland, UK, Germany, Spain and France. The company processes and resells thousands of consumer electronic products per month, and has forged contracts and partnerships with leading manufacturers that have recognized Luzern’s impressive skills in targeting online consumer demand.

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Email Management Tool For Fulfillment Services

Thursday, February 28th, 2008

Hobe Sound, FL (PRWEB) February 28, 2008 — IFModules eMail Manager, a client-based email management tool, is an important tool for fulfillment services with worldwide customers across industries. PBD Worldwide Fulfillment Services talks about why they selected eMail Manager as their primary solution to manage email on behalf of their customers. To view the full case study, an online video demo and to get a free trial of eMail Manager, visit www.ifmodules.com.

As a part of eMail Manager’s ongoing study of customer experiences, IFModules talked with PBD Worldwide Fulfillment Services about how eMail Manager helped their business. “IFModules has helped us manage email order requests for over 40 different clients,” said Inger Eberhart, a Customer Service Supervisor at PBD. “It is easy to manage the user accounts and user accesses. Email rules (that guide emails to the right place) are easy to add, delete, or update and standard replies (or canned responses) can also be modified ‘on-the-fly’. Another very important factor,” PBD continued, “is the level of service and support that we receive from the IFModules team. The team is always responsive when we have questions and requests.”.

PBD has adopted a corporate culture that frowns on the over-generation of email, which was instituted by Scott Dockter, CEO of PBD in 2006. Managing email effectively and efficiently helps reduce the time spent on addressing incoming emails from customers and vendors. “We’ve been managing email for customers since we created eMail Manager in 2001. Our first customer and inspiration for building eMail Manager was a large call center out of Seattle,” said Jodi Gaines Pereira, Partner and Director of Marketing and Design at IFModules. “We were the pioneers of email management back when web-based applications were just becoming popular in the market and our original model was based on the need call centers had to manage email online with great efficiency and on a staff that was technically challenged. Over the years, eMail Manager has evolved to become the perfect solution for almost any company that needs to maintain control over their unruly, sometimes over-generated, but nonetheless, important email.”

About PBD Worldwide Fulfillment Services
PBD was founded in 1976 with the goal to provide the best possible storage, distribution and fulfillment services to associations and publishers. Over the years, PBD’s client base has significantly expanded to include numerous associations, faith-based organizations, educational publishers and corporations. For more information on PBD, log on to www.pbd.com.

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