Today’s businesses have email coming in from many different sources: leads from websites, orders from online stores, email from customers, notifications, system messaging and payment confirmations, email from online chats, etc. If your communication is coming from multiple sources and you are even a little overwhelmed, finding ways to simplify and organize just makes logical sense. Continue reading
Are you using an online marketplace store (like Amazon) or planning on using one? How will you handle the email correspondence? Adding your Amazon Stores customer service email to eMail Manager is easy and using Rules to automatically route the email, keeping the email organized and separated, makes it even easier. Continue reading
Whether your objective for including an online video to your website is to improve customer shopping experiences, create product awareness or drive traffic to your site, adding a visual is a great way to achieve this. According to Craig Wax, in a MAY 6, 2011, eMarketer article, “When people watch videos about a product, they’re typically much less likely to return it. Video can remove a lot of the uncertainty people have in buying certain items online.” Continue reading
The “buying season” is fast approaching and now is the time to get your email answering protocol in shape so that your staff can make the most out of their customer support time. Here is a quick checklist of things To Do to get your staff ready while using eMail Manager: Continue reading
That “time of year” is fast approaching when anyone selling a product online for the holiday season are rushing to prepare. Your online store may be ready and your marketing strategy might be in place, but what about your email customer support? Continue reading
