The internet has allowed small businesses with very few employees, to not only accomplish great things and give the impression of being a large office, but to also reach global audiences. As the owner, or one of very few employees, you may have to wear more than one hat! An efficient email management program, such as eMail Manager, is one of the tools that helps to make this possible. Continue reading
As an eMail Manager customer, we want to give you as many ways to reach us or to get the information you want, when you need it. We have added a new Support page on our website to help you get the most out of our email management program. Continue reading
Make it easy on yourself and your support team – use internal notes on email for better understanding and communication. In eMail Manager, many of the same features included in sending a Reply such as HTML, links, and images are also available in the Notes feature. Continue reading
Breaking medical news for a research company – what is the best way to handle the email response – it may be overwhelming! We have a marketing consultant as a customer that was handling a breaking news announcement for a Medical Research company. It would involve a staff of Doctors in differing areas of expertise poised and ready to reply to the flurry of incoming emails. Continue reading
Given the competition and demand for quick responses from customers, a sales lead has a very short life! Once you have captured the lead in eMail Manager, qualified, distributed to folders and responded, its time to return to each of the contacts and follow up. The full audit trail for every action on every eMail is available in eMail Manager along with system notes. See how Part III – follow up works!
