For many of us, what differentiates us from our competitors, is our customer service. As much as we are concerned with our good customer contact response, knowing the needs of our customers or upselling our other products, we need to be as concerned with contact that is considered to be interrupting or distracting. Continue reading
Breaking medical news for a research company – what is the best way to handle the email response – it may be overwhelming! We have a marketing consultant as a customer that was handling a breaking news announcement for a Medical Research company. It would involve a staff of Doctors in differing areas of expertise poised and ready to reply to the flurry of incoming emails. Continue reading
IFModules continues to conduct customer interviews about eMail Manager. Charlie Scherker, IT Director at Life’s Abundance, Inc. (www.lifesabundance.com) talked with IFModules about why they selected eMail Manager as their primary solution to manage email on behalf of their customers and distributors. Read the full Case Study on our site and see how eMail Manger has helped their rapidly growing company!
Is there still need for business cards? There was a great discussion about business cards on the Inbound Marketers Linked-in blog last week. The general consensus was “as long as people are still asking for them, there is a valid need for them.” Business cards are not dead, they just need ways to stay relevant in today’s web connected world. See how you can update your business card. Continue reading
Given the competition and demand for quick responses from customers, a sales lead has a very short life! Once you have captured the lead in eMail Manager, qualified, distributed to folders and responded, its time to return to each of the contacts and follow up. The full audit trail for every action on every eMail is available in eMail Manager along with system notes. See how Part III – follow up works!
