QuickTip | IFModules Email Management

Posts Tagged ‘QuickTip’

Improving Customer Service with Email

Friday, August 20th, 2010

That “time of year” is fast approaching when anyone selling a product online for the holiday season are rushing to prepare. Your online store may be ready and your marketing strategy might be in place, but what about your email customer support? Here are some general tips to help improve response times and ensure that your customers remain happy and loyal after a purchase:

Create Auto-responders, such as “We received your request.”
Create a Standard Replies database for consistent, efficient and credible responses. Be sure responses accurately address your customers question and avoid being too broad.
Add internal informational notes as reminders so users know when and how to follow up further with customers.
Identify potential issues or upselling opportunities and assign categories, add notes, escalate the status of the email and move to appropriate folder for action.

Tags: Ecommerce, QuickTip
Posted in Customer Service, How To | No Comments »

Route emails to folders – Assign an Associated Email

Tuesday, August 3rd, 2010

The amount of email arriving from customers daily can be overwhelming if the email is not properly filtered and routed into the appropriate folders. One of the methods you can utilize in eMail Manager to route the emails into folders quickly and efficiently is by assigning an Associated Email. The Associated Email is the email the folder will be receiving, such as support@yourcompany.com to the Support Folder.

Regular Expression – This allows you to specify all possible variants of an incoming email address so that it may perform a match. To implement, mark the checkbox and enter the expression in the Associated Email field. Here are some examples of how they can be used:

To capture emails starting with the word “testing” you would enter ^testing.
To capture emails ending with the word “testing” enter testing$.
To capture emails that had the words “jon” or “mary” you would type jon|mary.
To capture emails beginning with “jon” or “mary” you would type ^(jon|mary).
To capture emails ending with “jon” or “mary” you would type (jon|mary)$.

If you have any questions, please send us an email at support@ifmodules.com or call us at 877-848-1310.

Tags: Efficiency, Features, QuickTip
Posted in General, How To, Organizing Email | No Comments »

Our How-To Videos show you how to use some of the key elements of Email Manager.

Thursday, July 22nd, 2010

Want to learn more about eMail Manager? Our our How-To Videos show you how to use some of the key elements of eMail Manager and take your email management to the next level. Take a look at the unique tool set and features.

Review & Respond – Click Here
We give you a snapshot view of how users can review emails in folders and respond using two different scenarios.

Manage Email Efficiently- Click Here
View features such as quick navigation, email organization, bulk functionality and search standard. This will speed up your email management.

Administration- Click Here
Let us give you a detailed look at the administrative features, including user administration, standard replies, rules and reports.

If you’re a new customer then you’ll find the How-To Videos helpful in getting to know the Email Manager; if you’re just looking to see how Email Manager works they’re also great at simply showing you what makes it so different.

If you have any questions, please send us an email at support@ifmodules.com or call us at 877-848-1310.

Tags: Efficiency, Features, QuickTip
Posted in Customer Service, General, How To, Organizing Email | No Comments »

Create Multiple Signatures

Friday, June 25th, 2010

Many of us wear multiple hats in our efforts to run a business successfully. If you have more than one business, represent more than one position or department, chances are that you’ll need to have Multiple Email Signatures. Users of eMail Manager can create multiple signatures for different sections (if applicable) and folders within the section. Signatures assigned to a specific location will overwrite any signatures assigned to the users account in Maintenance: Users.

To access…

Select Signatures from the Options menu
Click on the Add New Signature button to add new signature information using the HTML toolbar
Select the folder(s) that apply and click Update.

If using different signatures in different sections, users must be viewing the specific section, then select Signatures from the Options menu.

Learn more about Managing Users & Signatures with eMail Manager

Tags: QuickTip
Posted in General, How To | No Comments »

Updating Passwords for Secure Email Management

Monday, June 21st, 2010

Effectively managing passwords can mean the difference between secure and insecure data. Passwords should be changed often and kept secure by using a lengthy combination of letters, numbers, and symbols. Users of eMail Manager can manage their own passwords by selecting My Password from the Options menu. The existing password must be entered before changing to a new one. Please note, that all passwords are case sensitive.

Here are some quick suggestions to keep your password secure:

Use strong, complicated passwords. These are the hardest to break.
Combine uppercase and lowercase letters with numbers and punctuation.
Use different passwords for everything.
Don’t use your name or other information that is easily obtained (i.e. children’s names).
Change your passwords often.
Use the first letters of a phrase to help you remember. For example, The green dog had four legs! would become Tgdh4l!.

NOTE: If using an Open ID to login, please ask an administrator to update the user account at Maintenance: Users.

Tags: QuickTip, Security
Posted in General, How To | No Comments »

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