For many of us, what differentiates us from our competitors, is our customer service. As much as we are concerned with our good customer contact response, knowing the needs of our customers or upselling our other products, we need to be as concerned with contact that is considered to be interrupting or distracting. Continue reading
In today’s challenging environment, companies are turning to very expensive marketing ad campaigns and lead generation programs to capture new sales. A great campaign could fail horribly if not followed up with a good communication tool. Whether or not your company uses a CRM program, you still need a good email application system – See how eMail Manager can help to successfully convert Leads into Sales – Part 1 Capture Leads Continue reading
Contact Support LinkHave a question about the software program you are using, how can I …..? Don’t know who to ask? It doesn’t matter if you are a “User” or an “Administrator”, in eMail Manager we have provided a quick link to customer support. A Super Administrator of your company decides if that link should go directly to our customer support or to an internal contact (Webmaster) at your company. Learn how to set this up … Continue reading 
As you may already know, our service has been experiencing some downtime due to problems in one of the Amazon Web Services Data Centers. You can follow updates at:
You see that one of the folders in your email management program contains thousands of emails – most likely it is one of those pesky infinite email loops! This can happen when an auto responder is set for incoming email, but especially if that folder receiving email is the “catch all” folder. Autoresponders will respond to forged email as well as legitimate email and can generate much unwanted email when they cannot be delivered. The system is continuously sending and bouncing the automated emails resulting in a never ending email loop. eMail Manager has several tips to avoid this: Continue reading
