eMail Manager Rules Management allows users to set certain parameters and assign categories, status, folders or to even send an auto-responder. Auto-responders are a great tool for immediately providing information to potential customers and then following up with them when time allows. Version 5.5 offers the ability to temporarily disable an auto-responder without deleting it in case you want to use it for another time. For instance, the auto-responder may contain specific details to be sent out only on the weekend or holidays to alert customers as to when they can expect a response or may contain specific customer service information. Here is how to do it…

Go to Maintenance, then Rules. Create a new rule or select an existing rule with an auto-responder. Scroll down to the Auto-responder and check the Enabled box to display the auto-responder information (if there is any). Auto-responders can be configured in a specific folder or as an action to a rule. Configuring an auto-responder on a rule allows for emails to be routed into the same folder (Sales folder, for example) but have had different auto-responses sent to email originators.

This feature is available to administrators and super administrators only.

With the latest version of eMail Manager (v5.5) IFModules has added a Merge Tickets feature that allows users to select a group of emails and merge them into one conversation. This helps keep messages organized when a customer sends an email outside the original thread (i.e. they don’t reply to an email sent from the system). Here is how:

• From the Folders View, mark the checkbox next to the emails you want to merge.
• Click on the Merge Button, located at the bottom of the page.
• A pop-up box will appear to confirm the merge.
  • You can view the emails to be merged by clicking on the linked Email ID.
  • To remove an email from the merge, click on the Remove link next to the email or Remove All.
  • To continue with the merge, click on Proceed with Merge.
  • To cancel, click on Cancel. Doing this does NOT remove your emails from the merge, but only closes the window. The system saves the selected emails in the Merge queue until they are either merged or deleted from the queue.