Frequently Asked Questions


What Is eMail Manager?

eMail Manager is an established, web-based CRM email response management tool used to manage high volume, role-based (info@, support@, sales@) email. As an easy-to-use Web application, eMail Manager provides a clean, easy to use interface that lets customers create their own look and navigate efficiently. eMail Manager is offered to customers as a web-based email management service, with unlimited users and unlimited folders, with pricing based on space usage. Learn more about eMail Manager features.

How do I know if eMail Manager is right for my business?

eMail Manager is the perfect solution for any business and groups that need to manage high volume, role-based emails, effectively, efficiently and easily. It keeps important business knowledge contained in emails safe by keeping them in general accounts that can be accessed by managers and multiple users. eMail Manager is also HIPAA compliant, making it an excellent solution for the medical industry.

What type of companies use eMail Manager?

eMail Manager is used worldwide, including England, Australia, South America, and the United States - just to name a few. eMail Manager customer industries include: eCommerce, Education and Universities, Medical, Health & Nutrition, Marketing and Design, Services, Support & Fulfillment, Technology, Travel & Hospitality, Transportation and Equipment.

Can you read from Gmail or Yahoo! accounts?

Yes. eMail Manager does read Gmail and accounts from Yahoo! Premium Mail Package with POP3 Access. We also support Secure IMAP and POP3 Access.

What about email forwarding?

Many web-based email clients that manage role-based accounts with multiple users forward email to a special account instead of reading directly from POP3 or IMAP accounts. eMail Manager does not forward email, which makes our tool much easier to configure.

Do you offer a free trial?

Yes. eMail Manager is available to try free for 15 days - NO RISK! We won't ask you for a credit card to start your trial. You'll be given Administrative level access so you can see, first hand, how eMail Manager works.

How does eMail Manager work with e-commerce solutions?

If you are selling products using e-commerce solutions or communities such as Yahoo! Stores or Amazon.com, you are more than likely managing order requests, system emails and customer inquiries through 3rd party email clients or plain old Outlook. Managing these emails can become cumbersome. With eMail Manager, intelligent rules can be set up to automatically route emails based on how your store communicates with you. And because eMail Manager is web-based, it is easy to get up and running with no compatibility issues with your e-commerce solution. eMail Manager also reads directly from POP3 and IMAP accounts, including Yahoo! Premium and Gmail.

Who built and maintains eMail Manager?

eMail Manager was built and is maintained by iguanafarmGroup, a web development company in South Florida. iguanfarmGroup was launched in 1999 and continues to develop web technology and online marketing initiatives. I guess you can say we’ve been around the block a few times, so you can feel secure in the reliability of our product and the “human” customer support we offer.

What kind of support do you offer?

eMail Manager is well equipped with a comprehensive Help Guide, built right into the application. Our support staff is available by phone or email during regular business hours and are on call 24 hours to address any emergency issues that may arise. We offer one-on-one demonstrations, a complete set-up guide, online video demonstrations, an email management blog and access to the very developers that created eMail Manager.