Contains a detailed address book for convenient delivery of outgoing emails
Create groups within the eMail Manager Address Book for broadcast emails
Apply ownership or administrative privileges when editing or creating address book
entries, keeping shared addresses safe
Streamline email organization within each folder with detailed sorting features
View list of emails, including the email age and recent thread date
Keeps a record of active responses/correspondence
Makes available an archive of customer emails and resolutions to issues
Searches current, archived and deleted emails to find emails by name, ID#, subject
or email
Auto-archives once an issue/email chain is designated closed
Creates customizable views of your data sorted by: Status and ID,
Status and Date, Oldest
Categorize and color-code emails based on status
Auto-assign categories and color-code emails with rule specifications
Perform bulk email functions (to more than one email at a time) like
print, change status, move to a folder, delete, change category, send a standard reply and assign a reference
Reminders such as "Call John Smith back" can be added to notes
so users know when to follow up further with customers
