Product Features

Be Efficient - Organizing Emails

• Contains a detailed address book for convenient delivery of outgoing emails
• Create groups within the eMail Manager Address Book for broadcast emails
• Apply ownership or administrative privileges when editing or creating address book
entries, keeping shared addresses safe
• Streamline email organization within each folder with detailed sorting features
• View list of emails, including the email age and recent thread date
• Keeps a record of active responses / correspondence
• Makes available an archive of customer emails and resolutions to issues
• Searches current, archived and deleted emails to find emails by name, ID#, subject or email
• Auto-archives once an issue/email chain is designated closed
• Creates customizable views of your data sorted by: Status and ID, Status and Date, Oldest
• Categorize and color-code emails based on status
• Auto-assign categories and color-code emails with rule specifications
• Perform bulk email functions (to more than one email at a time) like print, change status, move to a folder, delete, change category, send a standard reply and assign a reference.
• Reminders such as "Call John Smith back" can be added to notes so users know when to follow up further with customers